Agent assist
Ticket suggestions
Recommend relevant articles while agents triage or reply to customer requests.
Features
Powerful knowledge base features
Everything you need to create a world-class self-service experience.
Smart Search
AI-powered search with auto-suggestions and typo tolerance.
Rich Editor
WYSIWYG editor with support for images, videos, and code blocks.
Nested Categories
Organize content in a hierarchical structure for easy navigation.
Multi-Language
Create content in multiple languages with automatic translation.
Analytics Dashboard
Track article views, searches, helpfulness ratings, and content gaps.
Version History
Track changes and restore previous versions.
And much more...
Access Control
Public, private, or role-based access.
Custom Domain
Host on your own branded domain.
Scheduled Publishing
Schedule articles for future publication.
Team Workflow
Draft, review, and publish workflow.
API Access
Full API for custom integrations.
Embed Anywhere
Embed knowledge base in your app or website.
Self-Service Integrations
Put approved answers where customers and agents already work
Ziqme Knowledge connects articles to tickets, chat, and automation so support guidance stays reusable.
Automation
Chatbot grounding
Use published articles as the source of truth for automated support answers.
Self-service
Customer portal
Expose searchable help content where customers track and manage their requests.
Knowledge Operations
Turn resolved tickets into durable self-service content
Create, review, publish, and reuse articles that reduce repetitive questions across every support channel.
Deflect repeat issues
Publish answers for common setup, billing, and troubleshooting questions.
- Lower ticket volume
- Faster customer answers
- Reusable support guidance
Standardize agent responses
Give teams approved language and links to use in replies.
- Consistent quality
- Less rework
- Faster onboarding
Close the content gap
Identify unresolved topics from tickets and chats, then turn them into articles.
- Content backlog insight
- Better coverage
- Continuous improvement
Why Ziqme
Knowledge that feeds the whole support system
Ziqme Knowledge is built to support customers, agents, and automation from one source of truth.
CapabilityZiqme KnowledgeLegacy tools
Reuse
Articles connect to tickets, chat, bots, and portals
Standalone help center disconnected from workflows
Quality
Reviewable guidance and structured content ownership
Ad hoc docs with unclear status
Discovery
Searchable content tied to customer support patterns
Manual browsing and copied links
A governed source of truth for support
Keep customer guidance consistent while making it available to agents, bots, and customer-facing portals.
- Reusable support articles
- Workflow-connected content
- Searchable self-service foundation